Charles M. Buchanan, Jr., E-24 - Retired - Chairman
William G. Dewan, E-10 - Retired - Clerk
Edmund M. Street, L-18 - Retired - Vice Chairman
Daniel Magoon, District 3, Gr. 2 - Treasurer
Joseph Casper, District 3, Gr. 2
Sean P. Costello, L-19, Gr. 2
Ralph Dowling, FAO, Gr. 1
Joseph Finn, Fire Commissioner and Chief of Department
Robert Ford, HQ, Retired
Kevin Meehan, E-3, Gr. 3
Sean O'Brien, TL 10, Gr. 4
Edward Paris, Jr., HQ
John Soares, L-4, Gr. 4
John "Bernie" Winne - President/CEO
Cathy Boucher - Executive Vice President
Katie Armstrong - Chief Financial Officer
John C. Maguire - Vice President of IT
Catherine Guerard - Vice President of Member Service/Business Development
Kaitryn Thornton - Vice President of Lending
Jennifer Cook - Electronic Services Manager
Karen Guiliano - Loan Servicing Manager
Kristen Russell - Executive Assistant
Alexa Karski - Branch Manager
Kelly Tewksbury - Assistant Branch Manager
Sarah Butler - Branch Manager (WR)
Mary Kate Alibrandi - Assistant Branch Manager (WR)
Kayla Bolstad - Loan Processor
Liana Boyle - MSR I
Elizabeth Cicerone - Electronic Services Clerk
Anna Collins - Mortgage Origination Supervisor
Joanne Concannon - Business Development Representative
Lauren Emery - MSR I
Jesuina Fernandes - Loan File Clerk
Elizabeth Gleason - Teller
Tracy Kaplan - Loan Servicing Specialist
Cheryl Kehayias - MSR I
Rebecca Kulesza - Teller
Oanh Le - Staff Accountant
Shannon Lynch - MSR II
Nancy McEachern - MSR II
Kimberly Montero - Teller
Carol Noenickx - Bookkeeper
Jean O'Malley - Senior Teller
Lauren Payne - Mortgage Loan Officer
Brittany Perella - MSR II
Melinda Ramroop - MSR II
Lien Vo - Teller
Courtney Wells - MSR II
Bridget Yetman - MSR II
Boston Firefighters Credit Union was established in 1948. Since that time, BFCU has had one goal; to provide high quality services in a warm, friendly atmosphere, to offer the best possible rates, while operating in a safe and sound manner, consistent with all regulatory rules and regulations. Today, we have over 8,000 members and because we’re a credit union, we only work for you!
We have two locations!
Main Branch
60 Hallet Street
Dorchester, MA 02124
Hallet Street Hours of Operation:
Mon, Tue, Wed, Fri - 8:30am to 3:30pm
Thur - 8:30am to 7:00pm
Sat - 8:30am to 12:30pm
New Branch
2029 Centre Street
West Roxbury, MA 02132
Centre Street Hours of Operation
Mon, Tue, Wed, Thur - 10:00am to 5:00pm
Fri - 8:30am to 5:00pm
Sat - 8:30 to 12:30pm
Phone: 617-288-2420
Hotline: 800-552-4379
Member Service and Loan Dept. Fax: 857-220-2158
Accounting and Administration Fax: 617-288-8750
Conversion Information
Piece 1 - August 31, 2017
Piece 2 - September 18, 2017
Core Conversion
A Core Conversion is the replacement of the current Core System with a newer and more functional Core System.
Our Core System is the database we have that holds all of your member information and allows us to perform all transactions.
Just like any other technology, updated versions are needed in order to better serve our member needs and be better prepared to take advantage of upcoming technology that becomes available in the future.
The Core System Conversion will begin on the close of business on Friday, September 29th and will be completed by Monday, October 2nd
Both branches of the Credit Union will be closed on Saturday, September 30th
During the Core System Conversion, none of our electronic services will be available (Online Banking, Mobile Banking, Mobile Deposits, Bill Pay, Shared Branching, Hotline and My Mobile Money App).
BFCU Debit and Credit Cards will work for purchases
ATMs will work
Yes. Members will still be able to make daily purchases with their Debit Card and Credit Card and make withdrawals from ATMs
As far the Core System is concerned, the only differences members will see will be subtle. Statements and receipts will look a little bit different but aside from that the day to day interaction members have with the Credit Union will not change.
If you use our Electronic Services, please refer to the Electronic Services Conversion FAQ’s regarding changes to Online Banking, Mobile Banking, Bill Pay, Shared Branching, the Hotline, etc.
Online Banking
Online Banking will be unvailable from September 29th - October 1st
You will need to reset all alerts within the new system
No. Since the system is brand new that means the link is brand new too
As always, our staff is on standby and ready to assist you by calling our main line at 617-288-2420 during regular business hours.
We have you covered! We have contracted with our new partner to have them provide our members with 24/7 assistance regarding Online Banking. Simply call our main line and your call will be directed to them when it is convenient for you.
Pre-Registration
Yes! Beginning on Monday, September 25th, you will have the opportunity to log on to the new Online Banking system and set up your new Username and Password.
No, not yet. This is just allowing you to get ahead of the game and make sure your Username and Password are up to date and ready to use on October 2nd.
We are offering our pre-registration as an option so that our members can be set up and ready to go on October 2nd. We anticipate that our members will have questions about logging on to the new Online Banking system during the first days after it is live and by offering a pre-registration period we are hoping to answer your questions and get you set up before the phone lines get busy.
Mobile Banking
The Mobile App will be unavailable September 29th - October 1st
No. You will need to delete the current App and download the new BFCU Mobile Banking App from the App store on October 2nd.
If you have already gone through the Username and Passwords step mentioned above in the Online Banking Section then you are all set for Mobile Banking. All of that information gets automatically carried over into Mobile Banking so that you can sign right now and start using it immediately.
No problem. If you wish to log onto Mobile Banking first, you will need to follow the instructions regarding your Username and Password outlined in the sections about Username and Password.
Yes! It doesn’t matter which one you log on to first. The information will be carried over to the other once you have set up your information the first time.
As always, our staff is on standby and ready to assist you by calling our main line at 617-288-2420 during regular business hours.
Username
For most users, your Username will stay the same
Your Username will change if it currently contains any special characters or contains less than 8 characters
A special character is any character you use that is not a number or letter, such as:
! @ # $ % ^ & * ( )
Your Username will be defaulted to your current Username minus the special characters.
Example:
Your Username will be defaulted to your current Username plus sequential numbers to your Username up to 8 characters.
Example:
The defaulted Username will be your current Username with the removal of special characters and/or addition of sequential numbers to bring your Username to 8 characters.
Example:
No. Once you are in the new system you can change your Username to whatever you like, as long as there are no special characters and contains at least 8 characters.
Password
Yes, everyone’s password is changing!
Everyone’s password is going to default to the last four digits of your social security number plus your zip code.
Example:
No, once you have logged in for the first time, the system will ask you to generate your own password.
No. Each owner on the account with have their very own password and should following the example above using the last four of their social and zip code.
No. Once you have logged on to Online Banking all of the information will be carried over to Mobile Banking and vice versa!
Bill Pay
Bill Pay will not be accessible from September 29th - October 3rd
No payments will be processed on 9/30, 10/1 or 10/2.
Rest assured, these bill payments will be processed, however they will be processed on October 3rd. We recommend that you keep the date of September 29th in mind and try to schedule your payments as soon as possible so they are not late.
No! Thankfully all of your Bill Pay information will be carried over from the old system and you will be able to pick up from where you left off.
Estatements
Estatements will be unavailable September 29th and October 1st.
Unfortunately, your E-statements prior to September 2017 will not be carried over to the new system. We recommend that you save or print any Estatements you think you may need prior to September 29th.
Absolutely not! The Credit Union has access to your past Estatements and can assist you with getting copies if needed and the new system will save all of your new Estatements going forward, starting with September 2017.
Shared Branching
Your Debit Card and Credit Card will still be working so you can make purchases and withdraw cash from ATMs.
Your Debit Card and Credit Card will still be working so you can make purchases and withdraw cash from ATMs.
Phone Hotline
The Phone Hotline will be unavailable September 29th - October 1at
No. The new phone number for the Hotline is 800-552-4379
Yes. For all members, your Account Number for the Hotline will be your current account nmber with a 01 added to the end of it.
Yes. Your PIN will be the last four digits of your social security number.
No. All members, including joint owners, will have thier own PIN using the last four digits of their own social security number.